The TMC Service Center is Europe’s first contact for our customers. All our employees communicate German and English (business language) plus the respective native language. In addition, more than half of our employees speak additional foreign languages.
Nevertheless, it is always ensured that the native language of our employees corresponds to the respective field of application. Above all, the service idea counts in this sector. Good speech, friendly and competent appearance are essential. Both our agents and the employees of our warehouses are networked throughout Europe via a central database.
Our modern communication systems are always state of the art. With a service level of 80/20 (80% of all calls answered within the first 20 seconds) and a sufficient number of agents available, we provide our customer with optimal inbound call collection. These demanding requirements are controlled by a “real-time supervisor monitoring” and additionally regularly checked by an internal and external quality management.
Our outbound area includes activities such as Active telephone marketing, address qualification, representing and selling products & services (telesales), appointment / sales support and after sales services, customer retention and reactivation, customer satisfaction surveys, market analysis, market research, interviewing on CATI base (Computer Assisted Telephone Interview) etc.